This case study is for a house with 4 participants, Emma, Venus, Nando, and Ben, who have been living together for 6 months now. They engage in various community participation activities facilitated by the provider, increasing social connections and building self-confidence.

Please note that names, addresses, and exact amounts have been changed for privacy purposes.

REVIEW
Following our review of NDIS plans, rosters, and current claims we see that the house has combined funding of $26,491 per week. We also identified the claimable roster cost was averaging $28,115, demonstrating an over-rostering of 6%. Once the claimable roster cost is translated to actual staff costs we identified that the impact of the over-rostering was $1,169 per week ($61,139 per year).

The analysis on claiming processes revealed further issues, as the service provider was only claiming $25,264 per week on average versus the funding of $26,491. These underclaiming practices were costing the provider $1,227 per week ($63,804 per year).

In addition to this, the individual claims for the participants were out of balance, which for Emma meant her plan would have been exhausted well before its end date.

Following our analysis, we developed a new roster for the house in partnership with the client services team. Understanding the nuance of CP schedules and associated logistics we were able to propose a roster that provided the right level of support at the right times, ensuring the house was both compliant and financially sustainable.

Within four weeks we had new rosters and claiming in place that correctly aligned with funding and Schedules of Support signed off.

In total, we were able to deliver benefits of $2,332 per week ($121,264 per year) back to the provider which now can be used towards equipment, system, and staff to improve their business operations and deliver better outcomes to their participants.

*Names and exact amounts have been changed for privacy purposes.