This house has two participants, Rob and James. Rob and James have been living together for almost a decade now and love to chat about cricket and football while doing their weekly menu planning together.

Please note that names, addresses, and exact amounts have been changed for privacy purposes.

HOUSE REVIEW
Following our initial house review, we identified that Rob and James had 1:2 funding totaling $10,714 per week, however, the SIL provider was only claiming $10,323 per week. This small disconnect in claiming (underclaiming of $391 per week) if not addressed, will cost the provider $20,332 per year.

The underclaiming, unfortunately, was only the beginning of the story, as the claimable cost of the roster for this house had blown out to $14,218, an overservicing of 32.7%. After analysing the payroll and determining the actual cost of the roster, we identified that current rostering practices were costing the provider $2,495 per week.

FIRST STEPS
Our first step was to prepare a new roster in partnership with the provider’s client services team. Using a best practice, evidence-based approach to determine the correct level of support we were able to ensure a roster that was safe, compliant, and financially sustainable.

If additional funding was required, we would use our proven practice templates and systems to work with the client services team towards a Change of Circumstance and facilitate the entire process.

In this instance, we put a new roster and claiming in place, and within three weeks the provider had an additional $2,886 per week or $150,938 per year to allocate to equipment, systems, and staff to improve their business and help deliver better outcomes to their participants.