No two people are the same. Different funding, different schedules, different support needs, different goals.
Getting funding, rostering and claiming to line up for one person is hard enough. Now do it for every person, in every house, every week. And none of it stays still.
Inevitably, it starts to slip.
Every single week we work side by side within providers supporting more than a thousand participants across Australia helping align funding, rostering and claiming across their SIL operations.
Purpose driven. Proven at scale. Expert led.
No provider sets out to get this wrong. Alignment is not something you lose in an obvious way. You lose it one adjustment, one miscommunication, one unapproved decision at a time. And often, it is the person in the house who wears the real impact.
Our purpose is to make sure that happens. And where the funding itself falls short, we stand with providers to make the case for what is right.
You have the systems, the reporting, the dashboards. None of it is telling you the full story, let alone an accurate one. We keep finding problems in providers whose reporting says there are none, and most do not find out how bad it is until a Payment Integrity request arrives from the NDIA or the Board starts asking questions.
Funding is allocated against specific supports, in specific ratios, for specific hours. What gets delivered is something else. The funding still runs out on schedule, and the person still has not had what it was meant for.
It is the funded support, delivered in full, that was never claimed correctly, or was rejected and never followed up. This is money that is meant to be driving your mission.
In every SIL provider we find significant gaps between the Schedule of Supports, the plan, the roster and the claims. It was an aligned story at one point. Then shifts got added, claims got adjusted, situations changed - and the story you can evidence is no longer the story your claims tell.
We know what these problems are because we fix them every single day.
And you still cannot get clear answers.
The ones that matter are still open.
Another project with the same people, looking at the same information, is unlikely to produce a different outcome.
You do not need another project. You need a different perspective.
A working session with your board and executive, not a presentation. We bring the reforms reshaping SIL - registration, claiming, payment integrity - and what we are seeing inside other providers: how their workflows actually run, where they are going wrong, and what fixes them. You bring your questions, and we work through what it means for your organisation.
For any of your SIL challenges. Payment holds, compliance and integrity issues, funding questions - work with a team that is solving these exact problems every day for providers.
The health check. House by house, we line the plan, the roster and the claims up against each other: money you never claimed, claims you cannot evidence, plans quietly running out. We tell you exactly where you stand and put a number on it - very little needed from your side, and you keep the findings either way.
The deep dive. Where the assessment finds what is out of line, this finds why. We examine the whole machine - workflows, systems, handoffs, the lot - and follow the work from intake to roster to claim to report: the process that drifts under pressure, the handoff that drops things, and what to change so it stops.
The whole roster-to-claim workflow, operated by us inside your organisation - our proven methodology, side by side with your team.
An expert SIL team, embedded in your organisation - doing the actual work, not just advising on it. Week to week we run the roster-to-claim workflow to keep the funding, rosters and claims compliant and aligned. One flat fee - and what we recover pays for the team many times over.
Book a strategy sessionProvider engagements are confidential. Given the sensitive nature of the sector, our results are de-identified and published with permission. Our clients are more than happy to provide references.
Resolv are the masters at what they do, and partnering with them was one of the best business decisions we have made. They’ve increased our capability to look after our participants and take on more houses. I highly recommend Resolv to any SIL business out there.
We partnered with Resolv to significantly streamline our claiming processes. The results delivered substantial improvements and greatly improved efficiency. They solved historical claiming issues, strengthened financial controls and recovered what was considered lost revenue. By dramatically reducing our administrative workload we have been able to focus on providing high quality support and better outcomes for our clients.
Resolv has been an exceptional partner in enhancing our financial governance and risk management, particularly within the Supported Independent Living part of our business. Their generous investment of time and deep SIL expertise has significantly improved our understanding and implementation of effective financial strategies.
Back claims and invoice rejections recovered within weeks, with rostering and claiming streamlined for clearer financial insight and significant time savings.
From hesitant claiming and real financial strain to clarity and confidence - substantial back claims identified and major annual savings delivered.
Claiming streamlined end to end - historical claim issues resolved, financial controls strengthened and previously lost revenue recovered.
Most providers we work with were confident their claiming was sound. Their own data said otherwise. A week or two of rosters and claims is enough for us to show the non-compliance and the revenue leakage - and it asks almost nothing of your team.
All engagements are strictly confidential.We respect the privacy of your organisation and your participants.
What that looks like