Not advice from the outside in. Experience from the inside out.

Every engagement is run by people who have worked inside providers, not analysts learning your operation on your time.

Adam Brittain

Director, SIL Operations

Adam has over 15 years of experience across frontline SIL support, provider operations and specialist consulting. Beginning his career as a support worker in SIL homes, he progressed through operational leadership, working alongside providers throughout the introduction and evolution of the NDIS. Adam is valued for his exceptional subject-matter expertise and his ability to translate complex NDIS requirements into practical solutions that work in real provider environments.

Joshua Pix

Director, Sales and Technology

Josh brings more than 20 years of experience across project management, software implementation, finance and operational delivery. A management accountant and former Head of Delivery at NDIS software organisation Lumary, he has worked closely with disability providers to improve the systems and processes behind their operations. At Resolv, Josh leads finance, governance, technology and project delivery; providers value his analytical approach, commercial insight and ability to turn complex challenges into practical, efficient solutions.

Rick Russo

Director, Finance and Strategy

With a background in operations, technology and commercial growth, Rick held senior partnership and strategy roles before establishing Resolv, including Chief Strategy Officer at Lumary. Having worked with many of Australia’s largest disability providers, Rick leads SIL strategy, client relationships and commercial growth. Executive teams value his practical, customer-focused approach and his ability to clarify complex business challenges.

Shane Stewart

Former NDIA Director

Shane is a specialist in SIL, NDIS reform and payment integrity. Following almost a decade in senior leadership roles at the NDIA across Home and Living, SIL and Specialist Disability Accommodation, Shane helps providers strengthen governance, optimise operations and confidently navigate the complexities of NDIS funding, compliance and operational performance.

Stacey Sincock

SIL Excellence Partner

Stacey has spent over a decade working in the disability and aged care sectors, most recently as a Disability and Aged Care Specialist at Lumary, the leading Salesforce-native CRM platform for the sector. Combining operational leadership, NDIA experience and provider technology expertise, Stacey works with organisations to improve operational efficiency, strengthen governance and translate complex business challenges into practical, sustainable solutions.

Tessa Rose

SIL Excellence Partner

Tessa brings frontline SIL operational expertise gained within some of Australia’s largest disability providers. Having worked across quoting, rostering, remediation and service delivery, she helps organisations strengthen operational capability, improve service delivery and achieve sustainable outcomes. Clients value her practical, hands-on approach and deep understanding of frontline SIL operations.

See the gap in your own numbers.

Most providers we work with were confident their claiming was sound. Their own data said otherwise. A week or two of rosters and claims is enough for us to show the non-compliance and the revenue leakage - and it asks almost nothing of your team.

Request a review Talk to us first

All engagements are strictly confidential.We respect the privacy of your organisation and your participants.

What that looks like

A week or two of roster, claim and funding data with privacy protected. No system access, no project team, no disruption.
A clear picture of the gaps across your organisation - the compliance risk and the revenue leakage - and what both are costing your business every year.
No obligation to continue. The findings are yours to keep and nothing leaves your organisation.