This review follows the examination of a house with five participants, Fernando, Doug, Jacob, Harry and Adam. This is a busy household in which multiple participants require assistance in getting to regular CP activities and other appointments.

Please note that names, addresses, and exact amounts have been changed for privacy purposes.

INITIAL ANALYSIS
This combined weekly funding for this house was $28,739. Upon investigation, we identified that the claimable roster cost of the service was averaging $30,280 (actual staff cost was $21,559). 

As a result of these current practices, there was $1,487 in overservicing, whereby the provider was providing additional support to the house which was not funded.

In addition to the overservicing in this house the weekly claiming was $27,965 per week, a discrepancy of $774 versus the weekly funding. Across the five participants three were being overclaimed for and two underclaimed.

ROSTER REVIEW
After sharing the analysis with the service provider we met with the Client Services team to discuss the roster. 

Upon review of the roster with the Operations Manager we were able to reduce the roster in line with the funding available. We made some minor adjustments to the roster to better allocate support staff when the participants needed it the most. In addition to this the Client Services team was able to organise the CP provider to pick up and drop off two of the participants three times a week, saving 8 hours of time that could now be redirected to the house.

CLAIM ADJUSTMENT
Once the roster had been signed off by all the stakeholders and implemented for the house we were able to provide updated claiming documentation for each participant that was in line with both their funding and the new roster in place.

As can be seen in the table below, as a result of the change in roster and updated claiming we were able to reduce the actual staff cost by $1,867 per week.