Being a SIL provider
is not easy, you have

no time.

endless firefighting.

low margins.

no clarity.

cashflow problems.

frustrated stakeholders.

constant change.

no time.

However, even in the current environment
you can still have

time to focus.

a profitable business.

a clear road forward.

strong cashflow.

clear reporting.

satisfied stakeholders.

time to focus.

And enable better outcomes for
participants.

But it requires a different approach to get a better result…

Imagine if you had a team of SIL experts working with your business.

And this team was free of cost as it paid for itself from savings it delivered.

At the same time it saved you and your staff thousands of hours.

We give you money and time so you can focus on what is most important.

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Here is an example of the results we deliver.

Brodie Cotter

General Manager

"When we reviewed the Health Check report we were initially sceptical about Resolv's capabilities. However, Resolv not only met but exceeded our expectations in every way. Their deep knowledge of NDIS claiming and efficient response times made a significant impact on our business. Resolv's expertise and professionalism ensured that Breona Residential Services not only remained compliant but also optimised our claiming processes. This has empowered us to deliver a higher level of support and care to our residents. Resolv has been fantastic to work with, and their dedication to excellence truly stands out."

Project Overview

Breona Residential Services is a regional NSW non-for-profit provider with a focus on creating caring homes for people with disabilities. With a focus on compliance they were unsure they were claiming correctly. With Resolv's assistance we were able to identify that this desire to do the "right thing" was costing the business a lot of money. In partnership, we were able to ensure Breona was compliant but also able to claim correctly for the support it was delivering. The correct claiming practices now empowers Breona to use their claims to deliver a higher level of support and care.

Results

+$312K

annual improvement in claiming practices

+$130K

savings delivered in once-off improvements

500+

hours of administrative effort saved each year

View all case studies

We are the experts in SIL rostering and claiming.

121

SIL Providers

1742

Rosters of Care Reviewed

$687M

of Funding Analysed

Let's Have A Chat

The next step is to meet and have a chat to start moving towards better outcomes…

Joshua Pix

CEO

Co-Founder

Let's have a chat about how to get results for you, your staff and the people you support.

Organise Meeting Time

How much does Resolv cost?

Results Guaranteed

Our Performance Guarantee protects our clients. This guarantee ensures we always deliver savings greater than the cost of our service. This means working with us will always generate money for you to invest in your business and enhance the support you provide.

Paid For By Savings

The savings we generate for you provides the money which pays for our service. We save you money by ensuring your rostering and claiming is always correct and accurate, which creates additional money for your business, staff and participants .

Trial Period

Working with Resolv means peace of mind and confidence. We always provide a trial period so that you can experience what we do before making a commitment.

First Invoice

We only send you our first invoice once we have delivered savings and benefits to your business.

Completely Risk Free

With our Performance Guarantee and savings-first approach, partnering with Resolv is entirely risk-free

What does Resolv do

What do we actually do?

We simplify your SIL business by focusing on the business and operational side, so you can focus on what is really important.

Rosters and Claiming

The majority of SIL providers are losing 10% of their revenue due to problems with rosters and claiming.

On average, this works out to $35,872 per participant per year that you are losing every year.

We fix this by working in partnership with your staff to develop rosters that are accurate and compliant providing the correct level of support within the funding available.

In conjunction with this, we provide weekly claiming documentation to the NDIA and Plan Managers to ensure claiming is always correct.


Stakeholder Management

We understand how important relationships with stakeholders are - especially in the confusing and emotional world of SIL

As a result of our many years in the SIL space, we have extensive expertise working with Participants, Guardians, Support Coordinators and Plan Managers and apply this to improve relationships and situations through shared responsibility and decision making.

We work closely with you and your stakeholders every step of the way to ensure everyone is on the same page and working together for the best outcomes for the participant.


Business Reporting

Most providers do not have a clear understanding of their business and operational performance.

We help you understand the numbers of your business by using our proven business, financial and management reporting which enables you to make the best business decisions.

With Resolv, you have a trusted advisor with deep expertise in the SIL space who will always be there for you when you need it.


Managed Processes

We lead your administrative efforts, such as the Schedule of Support, Irregular Support and Change of Circumstance processes using proven practice methods to ensure these are progressed as quickly as possible.

For any processes, Resolv is there to save you time and ensure your business is focused on the key activities that drive positive outcomes.

The Business Case.

Partnering with Resolv is straightforward - we're cost-effective, delivering savings that match or exceed our fees while saving approximately 100 staff hours per participant.

Here is a real-world example of a client business case:

$283,589

Savings

$72,000

Cost

$211,589

Net Benefit

1057

Hours Saved

Our impact is immediate, within 4-6 weeks we can have new rosters implemented in your houses and claiming compliant and accurate.

With Resolv, the business has more money and more time and is completely risk-free due to the Performance Guarantee and trial period.

Partnering together means peace of mind for your business, happier stakeholders and happier staff and provides you with the means to deliver better support to your participants.

Let's Have A Chat

The next step is to have a chat to start moving towards better outcomes…

Joshua Pix

CEO

Co-Founder

Let's have a chat about how to get results for you, your staff and the people you support.

Organise Meeting Time

Your Goals

The Discovery Call begins by understanding your business and learning about your staff, processes and systems.

The Process

Next, we discuss our Health Check which is a completely free of charge review of your rostering and claiming.

First Things First

We identify the critical issues and key bottlenecks while outlining potential solutions and actions.

The Action Plan

Together we work out the best way forward to deliver outcomes- all completely free of charge.

Ask Us Anything.

INITIAL CHAT

What is the Discovery Call?

The Discovery Call is an online meeting where we understand your business together and develop a plan for better outcomes for your business, your staff and the people you support.

What do I need to do?

All you need to do is book the meeting, everything else is taken care of.

How much does it cost?

The Discovery Call is completely free of charge. We do everything we can to make working with Resolv easy and cost-effective. The free Discovery Call is just one example of this.

How long will it take?

The Discovery Call is offered in a 30-minutes or 60-minute format depending on your availability.

What will I have at the end of the call?

At the end of the Discovery Call, you will have a clear plan that will benefit your business financially, save your staff time, and give you confidence you are heading in the right direction.

HEALTH CHECK

What is the Health Check?

The Health Check is a review of your rostering and claiming to identify any potential savings that can be addressed. On average we are identifying over $200K in addressable issues we can help you with.

How long will it take?

Once we have the key information we can provide the Health Check within 2 business days

How much does it cost?

The Health Check is provided completely free of charge. We are dedicated to helping this industry and providing this free analysis is one of the ways we "walk the walk".

What about our participants privacy?

The first step of the Health Check is signing a NDA (Non-Disclosure Agreement) which ensures that your participants privacy is protected.

What do I need to do?

We work with you and your staff on gathering the information for the Health Check. The process is very straightforward as we only need the basics - funding, rosters and claiming.

RESULTS

Are these results real?

Feedback we regularly receive is that it all looks "too good to be true." The results we deliver are real, however the only way to really understand is to see for yourself. This is why we do everything we can to make the decision as easy and risk-free as possible with guarantees and a trial period.

Can you deliver these results for me?

Yes. We have identified significant issues with every provider we have worked with, and working together, we have made a significant difference in both compliance and financial sustainability.

Can you provide references?

Of course! As we go through the sales process we are happy to put you in touch with our happy clients so you can hear firsthand what it is like partnering with us.

SIL PROVIDERS

Are most SIL providers losing money?

Yes. The median profitability for SIL providers in the last financial year was -2.1%. As providers grow, this tendency to greater negative profitability increases.

What is the cause of this?

The primary reason for low profitability based on our extensive experience is the inability to roster and claim correctly.

Why?

SIL rostering and claiming is a very complicated business process that is poorly supported by the NDIA. In addition, information systems are difficult to use and in the majority of cases increase claiming and rostering issues.

How much of this can be fixed?

The good news is that these issues are addressable. We have proven over and over again that we can make a big difference, very quickly.

RESOLV

What is the Performance Guarantee?

The Performance Guarantee means we are contractually obligated to deliver savings back to the business greater than our cost. If we do not save you money, we do not get paid.

How does the trial period work?

The trial period provides peace of mind - if at any point you are not completely happy with our services you can end the agreement. We ensure that working with us is completely risk-free.

Let's Have A Chat

The next step is to have a chat to start moving towards better outcomes…

Joshua Pix

CEO

Co-Founder

Let's have a chat about how to get results for you, your staff and the people you support.

Organise A Meeting

Who Are You

The Discovery Call begins by understanding your business and learning about your staff, processes and systems.

The Process

Next, we discuss our Health Check which is a completely free of charge review of your rostering and claiming.

First Things First

We identify the critical issues and key bottlenecks while outlining potential solutions and actions.

The Action Plan

Together we work out the best way forward to deliver outcomes- all completely free of charge.

This is the difference we make.

$26,748 in Roster Savings - 14 Tanner Drive

Read More

$1,867 Saved per week - 48 Barker Way

Read More

$78,053 in Roster Savings - 23 Andrews RD

Read More

View all case studies

Contact Us.

Reach out to our team directly and we'll get back to you.

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